Anonymous
map-marker Chantilly, Virginia

Product does not work -update

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Purchased my Mueller Austria Ultra Kettle last July 2023 but it suddenly does not turn on. *After posting this original message, the companys customer service reached out and requested info on where and when I purchased the item. After providing the necessary information, they sent me a replacement since it was still under warranty. They were very responsive, transaction was quick, and Ive already received my replacement! Thanks Mueller for taking care of your customer!
View full review
Anonymous
map-marker San Francisco, California

Trying to find replacement part

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The phone contact number never gets through, but respond with email is fairly prompt. Unfortunately they do not actually provide any replacement part that I needed. It is a small plastic gear sprocket that has to be produced by the thousands, and the blender does not work without it, but they advocated for a discount on replacement of the entire unit, and that this part is "custom made" and impossible to get, even to buy. Unhappy about this...
View full review

User's recommendation: This part seems to be a weak link, for their wand blender, and yet it it has been made impossible to replace outside of warranty. Maybe more public pressure could change this, perhaps. Supposedly it is "custom made", but thousands have to be produced to be included with the products.

Anonymous
map-marker Anaheim, California

My juice STOPPED working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My item completely stopped working I have used it but even a handful of times trying to reach manufacture is almost impossible
View full review

User's recommendation: Do not buy waste of money

Payal P Itu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Lauderdale, Florida

Broken Immersion Blender

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mueller Austria - Broken Immersion Blender
Ive purchased a set of items on Amazon that included an immersion blender and then within a year, the immersion blenders blade/stick fell out and couldnt be placed back in. I was hoping it was a one-time issue and bought the set again but the same thing happened again with the blender blade. So now I have doubles of the machine, vegetable chopper, and whisks but no working immersion blender, which is the item I use the most. Im concerned that buying it again will just result in the same problem but dont want to throw away the machines I already have.
View full review
Blanche Y Jhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rohrbach In Upper Austria, Upper Austria

Defective part

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It was advertised that I would be able to contact someone from the company 24/7 but no phone number was provided. Need a replace part for the griddle that was purchased.
View full review
Pros:
  • Love the size and easy cleaning festures
Cons:
  • Hard plastic parts of the griddle can easily break

Preferred solution: Replacement of the drip tray that cracked.

alan w Qic

Non responsive. Need warranty help.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Broken coffee maker. Still within warranty. No email or phone call response. I have a Mueller K cup coffee single serve maker. I have tried to troubleshoot but is non working.
View full review
Loss:
$91
Cons:
  • Sucks

Preferred solution: Full refund

User's recommendation: Good luck getting any response.

Harley B Hsg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken machine

Mueller Austria - Broken machine
Mueller Austria - Broken machine - Image 2
Updated by user Jun 22, 2023

Ice formations are mutated shapes and watered down. Soggy ice. The machine once had real shape to the nuggets and appears to be cold.

Original review Jun 22, 2023
Hello I purchased an icemaker that came broken that needed to be replaced now after some time and use less than a year I am finding broken metal chunks in the icemaker falling out on top of some very strange, high-pitched, squealing noises. I am very concerned as I ingest the ice now with metal fragments in it. Not cool
View full review

Preferred solution: A working machine that doesn’t have high pitch squeals and big metal blade chunks spitting out if it randomly

User's recommendation: I will share my information with those thinking about this purchase. Ingesting metal shavings with your ice maker is hazardous to anyone’s health.

backshark

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Industry, California

No parts available

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Think before you buy, Best advise is use the product till it breaks ,then toss it in the garbage 1. No customer service other than e-mail and don't address the problem or try to work out a solution 2. No parts are available that I can find for current products 3. How would they handle the warranty on your product. 4. Not even a parts menu on there home page 5. They should advise the customer about replacement parts Jack Henning REQUEST 769069 Jack Henning
View full review
Loss:
$100
Cons:
  • No parts or customer service

Preferred solution: and adjustment for another single cup brewer

User's recommendation: Parts are not available and contact by e-mail does not address the problems

EDWARD S Aum

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

INOPERATIVE MUELLER NUGGET ICE MAKER MACHINE

I have called your Mueller Austria customer service number at 1-88*-***-**** numerous times and received a message that all representatives are busy.Could you please help me I purchased a Mueller Nugget Ice Maker Machine Model number NM-530 thru Amazon on AUGUST 13, 2022and the Amazon order number is 113-291****-460****. Several days ago the machine stopped producing ice.The defrost and add water lights turn on intermittently, and than they flash.

I cleaned the machine and filter 3 times and the machine is still inoperative.Could you please have someone contact me. My e-mail address is papa13edward@***.com and my name is Edward Soldaczewski My phone number is 716-668-**** and my address is 540 Birchwood Square, Apt.4 West Seneca, New York 14224 USA

View full review
1 comment
EDWARD S Aum

I received my replacement Mueller Ultra Sonic Nugget Ice Maker Model number NM-530 last week, and I appreciate everybody that helped me to resolve my problem. I received a message from Kevin Thorp who is from Mueller customer support that I was sent a replacement but I still have no way of knowing how to contact him or the Mueller company.

Without the help from pissed.consumer.com I still would not have been able to contact Mueller company.

Could you please tell me how I can contact them in the future. When I call the customer service number at 1-888-632-**** numerous times I receive a message that all representatives are busy and I should call back later!

Khori Cyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gulfport, Mississippi

I absolutely love the toothbrush. however I am unable to find replacement brushes anywhere . makes the product pretty useless.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought this on Amazon and love it. However , I cannot find replacement brushes anywhere. I have been online all morning looking. Makes the product useless.
View full review

User's recommendation: If you want to pay a lot for a disposable toothbrush, this is the brush for you.

Brandy A Uwe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Broken part

Mueller Austria - Broken part
Hi, I bought an immersion blender less than a year ago off Amazon. The blade on the blender broke. Is it possible to get the piece replaced? I dont need the motor, just the attachment piece.
View full review

Preferred solution: Replacement piece

Laszlo G Zfr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Iron does not heat or work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Called customer service Out of warranty Want to buy another one NO But well give you 20 % off Such confidence in the priduct
View full review
Cons:
  • Customer service

Preferred solution: Full refund

User's recommendation: Don’t buy

Jennifer ATL

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Broken grinder

The coffee grinder I purchased 32 days ago has stopped working after only a few uses. There is a little plastic extension on the top that serves as a safety feature in operating the machine has broken off and is not repairable. I contacted Amazon customer service and since the item was delivered over 30 days ago, they are not able to assist and directed me to contact you directly for a replacement. Mueller SuperGrind Burr Coffee Grinder Electric with Removable Burr Grinder Part - Up to 12 Cups of Coffee, 17 Grind Settings with 5,8oz/164g Coffee Bean Hopper Capacity, Black
View full review
Loss:
$40
Pros:
  • Innovative products
Cons:
  • It does not work
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Canal Fulton, Ohio

Love the salad spinner

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Mueller Austria - Love the salad spinner
I love my salad spinner easy to use very large priced right and was delivered on time. Im not pissed so I apparently ended up in the wrong department. Hopefully this reaches the right department and this helps your ratings because I had a great experience and so far I would shop from your store again. Thanks and have a great day.
View full review

User's recommendation: Absolutely

Jessica V Dzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Juicer stopper working

Hello I bought this juicer twice and it has stopped working. Mueller Juicer Ultra Power, Easy Clean Extractor Press Centrifugal Juicing Machine, Wide 3" Feed Chute for Whole Fruit Vegetable, Anti-drip, High Quality, Large, Silver. I am really upset because i rarely use it and just stopped working. I do not want to have to buy a 3rd juicer.
View full review
Loss:
$100
Cons:
  • It does not work

Preferred solution: Let the company propose a solution

Pamela O Ngh
map-marker Plymouth, Wisconsin

No support for my defective immersion blender

Mueller Austria - No support for my defective immersion blender
I used this once making a smoothie, and the part where the attachments go in totally shredded. The blender is totally useless! I contacted the company, sending them the same photo, and they said they would replace the part. That was October 7th, 2021, and I still haven't received the part. They've sent me multiple emails saying they are trying to find out why I haven't received it yet. Very frustrated!!!
View full review
Loss:
$30
Cons:
  • Product broke on the first use

Preferred solution: Full refund

User's recommendation: Do not buy

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article